FAQ
SOIR
FAQ
Where is SOIR Jewels located?
SOIR Jewels is headquartered in Helsingborg,Sweden, but we proudly serve customers worldwide through our online platform.
What materials are used in SOIR Jewels' jewelry?
Our jewelry is crafted using high-quality 316L stainless steel, 925 sterlingsilver, brass, and features meticulous 18K gold plating for exceptional durability and timeless beauty.
Is SOIR Jewels jewelry water-resistant?
Yes, all of our jewelry made off 316L stainless steel is designed to be water-resistant, allowing you to wear it confidently in various weather conditions.
How do I care for my SOIR Jewels jewelry?
To maintain the luster and quality of your jewelry, we recommend avoiding exposure to harsh chemicals, perfumes, and excessive moisture. Clean your jewelry gently with a soft, lint-free cloth.
What is the shipping time for SOIR Jewels orders?
In-Stock orders will be delivered to you within 2-3 business days in Sweden or (or 4-6 business days if your location is outside of Sweden). Note that if you place an order after 12pm CET on a Friday, your order may not be shipped until the following business day.
Do you offer international shipping?
Yes, we proudly offer international shipping to customers around the world. Please refer to our Shipping Policy for more information on international shipping rates and delivery times.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, Items bought at www.soirjewels.com may be returned within 30 days of delivery.
How can I contact SOIR Jewels' customer service?
You can reach our dedicated customer service team through our Contact Us page. We also offer 24/7 assistance on our email:
info@soirjewels.comWe are here to assist you with any questions, concerns, or assistance you may need.
Are SOIR Jewels' products covered by a warranty?
Yes, we stand behind the quality of our jewelry. Our products are covered by a 1 year warranty. Please review our Warranty Policy for specific details on warranty coverage and terms.
How can I stay updated on new collections and promotions?
To stay informed about our latest collections, exclusive offers, and promotions, you can subscribe to our newsletter. Simply enter your email address on our website, and you'll be among the first to know about our exciting updates.
Are the prices on the website in my local currency?
By default, our prices are displayed in SEK Sweden (SEK). However, you can easily change the currency using the currency selector on our website for your convenience.